THINGS TO CONSIDER
Unlike products from big department stores that are made from compressed or fake woods, our furniture is made with real wood. Real wood tends to change over time. Products will have visible marks from tools used, patches from small repairs, knot holes, natural inclusions, and/or worm holes.
There will be various separations or cracks on your piece. These naturally occur as the wood dries or shrinks with different temperatures and humidity. Over time, some continued shrinkage may accentuate existing separations or generate new ones. This does not compromise the structural performance or integrity of the wood and is considered inherent to the natural beauty of the rustic design. These variations are not considered flaws and are not acceptable reasons for returns. We do our best to make sure each piece is built to top quality standards, however, the changing of the wood is out of our control. We do not offer refunds or exchanges if any of these natural occurrences take place.
WHAT IS THE LEAD TIME ON ORDERS?
Lead time varies based on availability. Orders usually have a 2-3 week lead time and we will notify you once an order is placed what the current wait is.
DO YOU DELIVER?
We do offer free delivery in the Cache Valley UT and Star Valley WY areas. Surrounding areas are charged based off of distance from Logan UT. Otherwise you are welcome to pick up your furniture once it is complete.
WHAT CLEANING PRODUCTS TO USE ON TABLES?
Our tables are sealed with a Polyurethane coating that is durable and can stand up to most common household cleaners. Vinegar and warm water are suggested, by professionals, to disinfect/protect the finish.
CAN I COME LOOK AT THE FURNITURE IN PERSON?
As most of our furniture is made to order, we do not stock everything, but we do have several pieces in our home that are available to see. Just message us if you'd like to see anything. If you are in the cache county area, our tables can also be seen in the 8th & Main furniture store.
DISCLAIMER/ WARRANTY POLICY
All claims against Design Courtyard furniture, including defects, shortages, and/or errors must be made in writing with accompanying photographs within 5 days after receipt of merchandise. Failure to make such a claim shall constitute full acceptance of the merchandise and waiver of all defects, shortages, and/or errors ascertainable under inspection. Customers should carefully inspect all items at the time of delivery and note any obvious damage on delivery receipt. If an item purchased from us develops a significant crack or issue that you feel compromises the structural performance of the piece and it is within one year of purchase, please contact us through email or our website with photographs of the issue and a description. Any evidence of abuse, misuse, improper care, or alterations void any claims.
On custom we require a 30% non-refundable deposit.
Warranty provides coverage under normal usage to the original purchaser only and not to rental, business, commercial, institutional, or other non-residential uses. Customer is responsible for transportation of all warranty items to and from
designated place of repair. A service call is a minimum of $50. Customer is responsible for all labor charges. In no event shall our company be liable for direct, indirect, punitive, or incidental damages to property or life, whatsoever arising out of or connected with the use or misuse of our products.
Unlike products from big department stores that are made from compressed or fake woods, our furniture is made with real wood. Real wood tends to change over time. Products will have visible marks from tools used, patches from small repairs, knot holes, natural inclusions, and/or worm holes.
There will be various separations or cracks on your piece. These naturally occur as the wood dries or shrinks with different temperatures and humidity. Over time, some continued shrinkage may accentuate existing separations or generate new ones. This does not compromise the structural performance or integrity of the wood and is considered inherent to the natural beauty of the rustic design. These variations are not considered flaws and are not acceptable reasons for returns. We do our best to make sure each piece is built to top quality standards, however, the changing of the wood is out of our control. We do not offer refunds or exchanges if any of these natural occurrences take place.
WHAT IS THE LEAD TIME ON ORDERS?
Lead time varies based on availability. Orders usually have a 2-3 week lead time and we will notify you once an order is placed what the current wait is.
DO YOU DELIVER?
We do offer free delivery in the Cache Valley UT and Star Valley WY areas. Surrounding areas are charged based off of distance from Logan UT. Otherwise you are welcome to pick up your furniture once it is complete.
WHAT CLEANING PRODUCTS TO USE ON TABLES?
Our tables are sealed with a Polyurethane coating that is durable and can stand up to most common household cleaners. Vinegar and warm water are suggested, by professionals, to disinfect/protect the finish.
CAN I COME LOOK AT THE FURNITURE IN PERSON?
As most of our furniture is made to order, we do not stock everything, but we do have several pieces in our home that are available to see. Just message us if you'd like to see anything. If you are in the cache county area, our tables can also be seen in the 8th & Main furniture store.
DISCLAIMER/ WARRANTY POLICY
All claims against Design Courtyard furniture, including defects, shortages, and/or errors must be made in writing with accompanying photographs within 5 days after receipt of merchandise. Failure to make such a claim shall constitute full acceptance of the merchandise and waiver of all defects, shortages, and/or errors ascertainable under inspection. Customers should carefully inspect all items at the time of delivery and note any obvious damage on delivery receipt. If an item purchased from us develops a significant crack or issue that you feel compromises the structural performance of the piece and it is within one year of purchase, please contact us through email or our website with photographs of the issue and a description. Any evidence of abuse, misuse, improper care, or alterations void any claims.
On custom we require a 30% non-refundable deposit.
Warranty provides coverage under normal usage to the original purchaser only and not to rental, business, commercial, institutional, or other non-residential uses. Customer is responsible for transportation of all warranty items to and from
designated place of repair. A service call is a minimum of $50. Customer is responsible for all labor charges. In no event shall our company be liable for direct, indirect, punitive, or incidental damages to property or life, whatsoever arising out of or connected with the use or misuse of our products.
